ALL YOU NEED TO KNOW:
how to personalise
📸 Visual Guide
Please check the product images for a visual reference of where each name will appear.
🧸 Enter Family Names
1️⃣ Select your family size — the number of text boxes will match the number of bears.
2️⃣ Enter each name into the text box that matches the label on the product image (e.g., “Name 1” goes on the bear marked “Name 1”).
Note: Some preview images show the placeholder text at slight angles. Your actual engraving will be perfectly straight and aligned.
❤️ Heart Engraving (Optional)
• Enter the text or date you’d like on the heart.
• Example: “Love Always” or “25/12/2025”. Leave blank if you don’t want any text.
💡 Tips & Reminders
• Keep names short for clean, clear engraving.
• Enter names in the order you want them displayed (see product images).
• Double-check spelling — your set is made exactly as written.
SHIPPING AND DELIVERY TIMES
🇬🇧 UK Delivery Time
- Receive your order within 6–11 Days! (FREE SHIPPING!)
📦 Processing
- Orders are processed and shipped within 72 hours.
🚚 Fast & Tracked UK Delivery
- We deliver quickly and reliably to all UK addresses, with full tracking included.
30 DAY MONEY BACK GUARANTEE
💸 30-Day Money-Back Guarantee
• We want you to love your order! If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery — we’ll send you a free replacement or a full refund.
📦 Easy Returns & Replacements
• As each item is made to order, we only accept returns for damaged or incorrect products. Simply send us a photo of the issue, and we’ll arrange a free replacement or a full refund.
⚡ Quick Refunds
• Once approved, refunds are processed within 5–10 business days.
(For full details, please see our Return Policy below.)
TRACK YOUR ORDER
📦 Tracking Number
- Within 24–72 hours of your order, you’ll receive an email with your tracking number.
🔎 Track Online
- Enter your tracking number on our ‘Track Your Order’ page to follow your shipment’s progress.
❓ Need Help?
- If your tracking number isn’t working, double-check that it’s entered correctly. Still no luck? Contact us and we’ll be happy to help.
FAQS
🖋️ Are your sets personalised?
Yes! Each wooden family set is engraved with the names you provide, making it a unique keepsake for your loved ones.
✏️ What if I make a mistake with the personalisation?
No worries! Contact us as soon as possible — if the order hasn’t been shipped, we can correct it before it’s processed.
🎀 How are your products packaged?
Each set comes in elegant, gift-ready packaging — no wrapping required.
🌳 What materials are used?
We use high-quality, eco-friendly wood that’s durable and smooth to touch. Each piece is carefully laser-cut for a perfect fit.
🔍 Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email so you can track its journey.
✈️ Do you ship internationally?
At the moment, we ship primarily within the UK so we can guarantee fast delivery and communication. For international inquiries, please contact us directly.
