Terms & Conditions

 

Gift Haven Terms & Conditions

 


Last Updated: October 15, 2025

These Terms and Conditions (“Terms”) apply to the use of the Gift Haven website and the purchase of any goods from us. By using our website, placing an order, or subscribing to our services, you agree to comply with and be bound by these Terms.


📧 Contact: gifthaventeam@gmail.com

 

 

 

1. Overview

 


Gift Haven (“we,” “our,” “us”) is a UK-based company offering thoughtful, family-oriented gifts and lifestyle products to customers within the United Kingdom. These Terms govern your use of our website and services.

 

 

 

2. Product Information

 


We aim to provide accurate descriptions, images, and prices for all our products.

 

  • Pricing: All prices are displayed in GBP (£).

  • Shipping Fees: Any additional charges, such as shipping costs, will be clearly stated at checkout.

 

 

 

 

3. Order Process

 


When you place an order, you’re making an offer to purchase goods under these Terms.

 

  • Order Confirmation: You will receive an email once your order is successfully placed.

  • Order Acceptance: The sale is finalised when your order is dispatched.

  • Stock Availability: If an item is out of stock, we will contact you with alternative options.

 

 

 

 

4. Payment & Pricing

 

 

  • Accepted Payment Methods: We accept all major debit/credit cards, PayPal, and other secure payment methods.

  • Price Changes: Prices may change at any time but will not affect confirmed orders.

 

 

 

 

5. Shipping & Delivery

 

 

  • UK Shipping: Delivery typically takes 6–10 days from the order date, depending on the product.

  • Tracking: You’ll receive a tracking number within 24–72 hours after your order is processed.

  • Delays: We are not liable for courier delays caused by weather, peak demand, or other external issues.

 

 

 

 

6. Cancellations & Returns

 

 

  • UK Customers Only

  • 14-Day Cooling-Off Period: Under UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item.

  • Returns: Accepted within 14 days, in original condition and packaging.

  • Refunds: Processed within 5–10 business days after we receive the returned item.

  • Exchanges: For non-personalised items, contact us if you need a different size or colour; we’ll guide you through the process.

  • Personalised Items: Custom or engraved products cannot be returned unless faulty.

  • Faulty or Damaged Items: Contact us immediately if your item arrives damaged or defective — we’ll replace it or issue a full refund.

 

 

 

 

7. Use of Data

 


We are committed to protecting your privacy. Please refer to our [Privacy Policy] for details on how we handle your personal information.

 

 

 

8. Consumer Rights

 


Under UK law, you are entitled to:

 

  • A 14-day cooling-off period for online purchases.

  • Goods that are of satisfactory quality and match the description.

  • A refund or exchange if the goods are faulty or misdescribed.

 


These rights are protected under the Consumer Rights Act 2015.

 

 

 

9. Changes to Terms & Conditions

 


We may update these Terms occasionally. Any changes will be posted on this page with an updated “Last Updated” date.

 

 

 

10. Governing Law & Jurisdiction

 


These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

 

 

11. Contact Us

 


For questions about these Terms or your order:

📧 Email: gifthaventeam@gmail.com