Custom Family Bears

📸 Please see the product images for a visual “How to Order Names” guide before entering your custom details.

🐻 Enter Family Names

Remove the preset names but keep the numbers (1, 2, 3, etc).

Example: 1) Dad, 2) Mum, 3) Jack, 4) Emma.

The number of names should match the number of bears you selected.

❤️ Heart Engraving (Optional)

Enter the text/date you’d like on the heart.

Example: “Love Always” or “22/09/2004”.

Leave blank if you don’t want any text on the heart.

✅ Double-Check Spelling

Each bear set is custom-made exactly as written.

Mistakes cannot be corrected once production starts.

💡 Tips

• Keep your text short for a clean engraving.

• Match the order of names to how you want them displayed (please see product images for a visual “How to Order Names” guide).

🇬🇧 Free UK Shipping – 6–10 Days

Estimated delivery across the UK is 6–10 days from the day you place your order.

📦 Processing

Orders are processed and shipped within 24–48 hours.

🚚 Fast & Tracked UK Delivery

We deliver quickly and reliably to all UK addresses, with full tracking included.

🌟 14-Day Guarantee

If your Custom Wooden Family Puzzle arrives damaged or incorrect, we’ll replace or refund it within 14 days.

📦 Easy Returns

Just send us a photo of the issue — no hassle, no long forms.

💸 Fast Refunds

Refunds are processed within 5–10 business days after approval.

(See our full return policy below.)

📦 Track Your Order

Tracking Number

Within 24-72 hours of your order, we’ll send you an email with your tracking number.

🔎 Easy Tracking

Track Online

Enter your tracking number on our ‘Track Your Order’ page to see your shipment’s progress.

❓ Need Help?

Contact Us

If the tracking number isn’t working, double-check that it’s entered correctly. If it still doesn’t work, feel free to contact us for assistance.

What If I Make a Mistake With My Customisation?

✏️ Contact Us Quickly

If you notice an error right after ordering, message us within a few hours — we’ll update it before it’s made.

Once production starts, we can’t make further changes.

Can I Return My Order If I Don’t Like It?

💔 Personalised Items Are Final Sale

Because each piece is custom-made, we only accept returns for damaged or incorrect items.

If that happens, we’ll replace or refund you right away.

What If My Order Arrives Damaged?

🧸 We’ll Make It Right

If your product arrives damaged or with an engraving issue, contact us within 14 days with a photo.

We’ll send a free replacement or issue a refund.

Do You Ship Internationally?

🚚 UK Only (For Now!)

We currently ship to the United Kingdom only to keep delivery times fast and reliable.