Privacy Policy

 

Gift Haven Privacy Policy

 


Last Updated: October 15, 2025


Gift Haven (“we,” “our,” “us”) is committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and use our services, in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


By accessing or using the Gift Haven website (the “Site”), you consent to the collection and use of your personal information in accordance with this Privacy Policy.

 

 

 

1. Information We Collect

 


We collect different types of information to provide you with a smooth and personalised experience.


Personal Information

 

  • Contact Information: Name, email address, phone number, and shipping address when you make a purchase or contact us.

  • Payment Information: Payment details (credit/debit card or PayPal) are securely handled by third-party payment processors and are not stored on our servers.

  • Account Information: If you create an account, we collect your username, password, and order history.

 


Non-Personal Information

 

  • Cookies & Tracking Data: Browsing activity, pages visited, and interactions with ads.

  • Device & Usage Data: Information about your browser, IP address, and operating system to optimise site performance.

 

 

 

 

2. How We Use Your Information

 


We use the information we collect for purposes including:

 

  • Order Fulfilment: Processing and delivering your order, managing returns or exchanges.

  • Customer Support: Responding to enquiries and support requests.

  • Marketing (Optional): Sending promotional emails if you’ve opted in (you can unsubscribe at any time).

  • Personalisation: Showing product suggestions and content based on your browsing habits.

  • Site Improvement: Analysing website usage to improve performance and user experience.

 

 

 

 

3. Legal Basis for Processing

 


Under UK GDPR, we only process your data where there is a lawful basis:

 

  • Your consent (e.g., subscribing to marketing).

  • Performance of a contract (e.g., fulfilling your order).

  • Compliance with legal obligations.

  • Legitimate interests (e.g., preventing fraud, improving services).

 

 

 

 

4. How We Protect Your Information

 


We take data protection seriously and implement strict security measures:

 

  • 🔒 Secure Transactions: Payments are processed through encrypted third-party gateways.

  • 🔐 Data Encryption: Sensitive information is encrypted during transmission.

  • 👥 Access Controls: Only authorised team members can access your personal data.

 

 

 

 

5. Cookies & Tracking Technologies

 


We use cookies to:

 

  • Improve your experience (faster load times, remembering preferences).

  • Serve personalised ads and content.

  • Track site usage and optimise performance.

 


📌 You can manage your cookie preferences in your browser settings. For full details, refer to our [Cookie Policy].

 

 

 

6. Sharing Your Information

 


We do not sell your personal data. We may share your information with trusted third parties:

 

  • Service Providers: Payment processors, delivery couriers, and customer service platforms.

  • Marketing Partners: To help deliver personalised ads (you can opt out).

  • Legal Compliance: If legally required to disclose data to authorities or prevent fraud.

 


📌 All partners are GDPR-compliant and required to safeguard your data.

 

 

 

7. Your Rights Under UK Law

 


You have rights under the UK GDPR and Data Protection Act 2018, including:

 

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Ask us to correct any inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your data under certain conditions.

  • Right to Restrict Processing: Ask us to limit how we use your data.

  • Right to Object: Object to certain types of data use, such as direct marketing.

  • Right to Data Portability: Request your data be transferred to another provider.

 


📧 To exercise any of these rights, contact us at: gifthaventeam@gmail.com

 

 

 

8. International Data Transfers

 


If any data is transferred outside the UK, we ensure GDPR-level protection using safeguards such as:

 

  • UK Standard Contractual Clauses (SCCs)

  • Data transfer agreements with third parties

 

 

 

 

9. Changes to This Privacy Policy

 


We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Last Updated” date.

✔ For significant changes, we will notify you via email or with a clear notice on our site.

 

 

 

10. Contact Us

 


If you have questions or concerns about your privacy, please contact us:

📧 Email: gifthaventeam@gmail.com